Terms of Service

By booking with us by phone or on our website, you agreed to our terms and conditions.

1. The Cleaning services

1.1 TB Cleaning offers its cleaning services in Zürich. These services are performed through the cleaning providers that are employed directly by TB Cleaning.

1.2 These services are provided to The Client, in accordance with the present agency contract (art. 394 of the Swiss Code of Obligations).

1.3 Our employees will not be able to lift objects exceeding 5kg. They will be able to move objects up to 10 kg, as long as they are easy to slide on the ground. Any object exceeding this limit cannot be moved by TB Cleaning providers.

1.4 It is forbidden to record images of our employees during their services, if an explicit agreement has not been made beforehand.

2. Damages and Liability Insurance

The experienced cleaning professionals strive to fulfill their assignments to your complete satisfaction. In the event of damage, our cooperation with Allianz Versicherung will take over the full resolution of the case, with a coverage policy. In this case we will naturally assist you and the cleaner with help and advice.

3. Services and Pricing

3.1 TB Cleaning provides its cleaning services through a set of different subscriptions and punctual (one-off) services, each one defined by different characteristics, contractual engagements and prices.

3.2 Prices shown on the website are in local currency, unless explicitly stated otherwise. The total price at the time of payment includes VAT, unless explicitly stated otherwise.

3.3 TB Cleaning reserves the right to immediately reflect - on its final service price - any change in VAT, minimum salaries as per collective labor agreement for the cleaning sector or any other external costs that are subject to external regulations.

3.4 TB Cleaning Offers can be modified at any time and are valid as long as they appear on the site at the time of booking. Modifications will be effective for any new reservations, either by existing or new customers.

3.5 In case TB Cleaning decides to modify or remove an existing Service from its offering, TB Cleaning will inform the affected customers in writing 30 days before the Service is removed or modified. An email message sent to the email address indicated in the customer’s file is explicitly deemed to constitute a written communication in this sense.

3.6 During the term of the agreement and for a period of 6 months thereafter, the Client agrees not to directly solicit, hire, or engage the services of any cleaning agent who was involved in providing services without the express written consent of TB Cleaning. In the event of any breach of this clause, the Client agrees to pay TB Cleaning a damages fee equivalent to 3 months of the services used. In case of changes in plans, the highest frequency plan price over the last 12months shall be the reference.

4. Purchase of a Service and payments

4.1 The payment of The Client’s order is made by credit card or similar methods (e.g. Twint),directly on the Website. At the moment of ordering the services, TB Cleaning will perform a pre-authorization of the payment method, however the services are paid after the service has been delivered or when the cancellation fees and any other penalty fees as specified in the Plan become due.

4.2 The payment will only be deemed to have been made when TB Cleaning GmbH has received in full the sums indicated for each cleaning on the Website. In exceptional cases, The Company may accept to issue invoices for its services, and unless otherwise specified, these payments should be settled within a 30-day period.

4.3 In case one or more payments have not been made, including but not limited due to the failures in charging the payment method provided by the customer, TB Cleaning reserves the right to charge reminders’ fees, suspend the service and cancel any upcoming cleanings without further notice.

4.4 In case one or more payments have not been made, including but not limited due to the failures in charging the payment method provided by the customer, TB Cleaning reserves the right to charge reminders’ fees, suspend the service and cancel any upcoming cleanings without further notice.

5. Fees for late payment

5.1 The company will dispatch payment reminders via email, postal mail, SMS, phone call, or other suitable means aligned with the chosen payment mode.

5.2 A first reminder can be dispatched no earlier than the day following the expected payment date and grants an additional grace period for payment reception of maximum 10 days, but no less than 5 working days.

5.3 The company retains the right to levy a fee of CHF 15.00 from the second reminder. This applies irrespective of the chosen payment method, encompassing but not limited to credit card or invoice payments.

5.4 In case of delayed payment, and subsequent to a minimum of two reminders communicated, the case will be forwarded to our external collection agency. This agency will impose a processing fee which will be due for payment.

6. Cancellations and modifications to The Client’s cleaning schedules and to The Client’s contract

6.1 The cleaning schedule can be modified by TB Cleaning for organizational reasons at any time. TB Cleaning is not responsible for any direct or indirect damage that this may create.

6.2 If The Client cancels or modifies a cleaning that has already been scheduled, The Client will be charged a conventional penalty (“Cancellation Fee”) as follows:

Free of charge if cancellation is notified 28 days in advance or more (by call, email or inside your TB Cleaning personal account).

CHF20.- fee for cancellations made between 28 days and 8 days before the cleaning date.

The full cleaning amount for cancellations made 7 days or less before the cleaning date.

6.3 Subject to any specific provisions outlined in the terms of each respective plan, either party reserves the right to cancel the Service at any time. It is emphasized that the provisions of article x.2 continue to apply.

6.4 Any fees or penalties due by The Client for the cleanings already scheduled, for instance the Late Change fees, are reserved.

7. Client Notification of Service Issues

7.1 In the event that The Client is dissatisfied with the service or if the service was not performed as agreed, The Client undertakes the obligation to notify TB Cleaning in writing or by direct phone call within 24 hours of the conclusion of the service.

7.2 The notification must include a detailed description of the issues or concerns related to the service, providing sufficient information for TB Cleaning to investigate and address the matter effectively.

7.3 Failure to notify TB Cleaning within the stipulated 24-hour timeframe shall be construed as an acknowledgment by The Client that the service was performed satisfactorily and in accordance with the agreed-upon terms.

7.4 TB Cleaning reserves the right to deny any claims or requests for adjustments if The Client fails to adhere to the notification requirement outlined in this clause.

8. Access to the cleaning location

8.1 The Client is required to furnish detailed and accurate information necessary to access the cleaning location. It is imperative that The Client communicates any changes in access protocols promptly to ensure uninterrupted service. In the event that a TB Cleaning provider has been unable to access the cleaning location due to insufficient or inaccurate information provided, TB Cleaning reserves the right to charge The Client up to and including the full cost of the reserved cleaning.

8.2 In situations where The Client anticipates challenges or delays in providing access, it is The Client’s responsibility to communicate these issues to us in a timely manner. This allows for adequate planning and adjustment of service schedules. Failure to provide adequate access information or cooperation may result in fees up to and including the full cost of the reserved cleaning.

8.3 If The Client chooses to provide keys to TB Cleaning service personnel, they do so entirely at their own risk. The Client releases TB Cleaning from any liability for loss, theft, damage or misuse of keys provided, and for any subsequent impact on locks, metalwork or household infrastructure. It is The Client’s responsibility to report to TB Cleaning any lost or compromised keys promptly to mitigate potential risks.

9. Discount vouchers and Gift Cards

9.1 TB Cleaning can distribute at its own discretion Discount vouchers (the “Voucher”) that can be used by The Client to obtain a Plan at special conditions.

9.2 The Vouchers can be used only on the Website and provided that the amount of the order with taxes is equal to or greater than the minimum amount indicated on the Voucher.

9.3 Unless otherwise indicated on the Voucher or on the communication accompanying them, a Voucher can only be redeemed before the expiration date mentioned on the on it or on the communication accompanying it and before the expiration of the campaign period it is attached to, whichever comes first.

9.4 TB Cleaning reserves the right to cancel a Voucher at any time, and to suspend any accounts from the possibility of using Vouchers in case of abnormal activity, abuses or any suspicion thereof.

9.5 TB Cleaning can offer on its Website the possibility to purchase “Gift Cards”.

9.6. Every purchase of a Gift Card is final and is not eligible for a refund once the Gift card voucher code has been transmitted.

9.7 By activating a Gift Card, The Client (or the person The Client provides the Gift Card to)can obtain a credit on their account, equivalent to the amount of the Gift Card.

9.8 Gift cards and their credit expire 12 months after purchase. The expiration date can be extended once for another 12 months upon request.

9.9 The credit obtained through the activation of a Gift Card, or remaining after the partial useof the credit obtained through the activation of the Gift Card, can uniquely be used for the purchase of one or more Plans. Any reimbursement of credit or partial credit is explicitly excluded.

Part III- General Provisions

10. Miscellaneous

10.1 The present Terms of Use embody the entire agreement concluded between TB Cleaning SA and The Client concerning the access and the use of the Website and their content.

10.2 The fact that TB Cleaning SA tolerates a violation by The Client of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights.

10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as unwritten, all other provisions of the Terms of Use shall not be affected or impaired, maintaining full force and effect between The Client and TB Cleaning SA.

10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.

10.5 The sole place of jurisdiction for all disputes arising out of or in connection with the Terms of Use stipulated herein and/or the use of the Website is Zürich, Switzerland. We nevertheless reserve the right to initiate proceedings against The Client before the competent court at The Client’s domicile or any other competent authority.

10.6 The Terms of Use as well as the use of the Website are exclusively governed by and construed in accordance with Swiss law.

10.7 In the event of any discrepancy between the English version of this document and any translation into another language, the English version shall prevail and prevail. Versions in other languages are provided for information purposes only and do not constitute a reference for interpreting the provisions of this document.

Valid from January 1st, 2025