Help Center
  • 👋Hi there! Welcome to our Customer Support Center
  • Getting Started
    • NEW CUSTOMER?
      • How to decide which service to purchase for my home?
      • Can I have a trial session?
      • How do I book a cleaning?
      • What happens after I book my cleaning?
      • How does the Customer Dashboard works?
      • How do I prepare my house for the cleaning?
      • Do I have to be present for the first visit?
      • Is your service guaranteed?
      • Do I need to provides the cleaning products, tools and supplies?
      • 🚫Excluded Services
  • 📆SCHEDULING
    • Appointment reminders by email
    • What is the appointment window arrival time for the cleaner?
    • Can I cancel or reschedule my service?
    • What if it's TB Cleaning who reschedules on me last-minute? Do I get compensated?
    • Appointment Restrictions
  • PRICING
    • How are prices determined?
    • Skipping cleaning from Weekly to Biweekly or Monthly
    • Custom pricing for homes with a different scope of work.
    • Do you offer discounts?
  • ⛔CANCELATION POLICIES
    • How schedule changes are handled?
    • When the Late Cancellation fee applies?
    • What if I need to go on holidays?
    • What if I accidentally leave the door locked and my cleaning team comes?
    • What if I want to cancel our regular cleaning arrangement?
    • Credit card fee for declined payments
  • 💳BILLING
    • What are the payment options available?
    • When is my payment processed?
    • How do I update my credit/debit card?
    • How can I get a statement of my account and payments I’ve made?
    • Coupons
  • 🏡YOUR HOUSE
    • How will you access my home?
    • How do we handle clutter?
    • Are your cleaning teams pet friendly?
    • What cleaning supplies the cleaner needs? (Basic List)
    • What brands of eco-friendly products do you recommend?
    • Safety & Confidentiality
    • What does your insurance cover?
  • 🧹OUR SERVICES
    • What’s the difference between deep cleaning and a regular cleaning?
    • How long does a cleaning take?
    • What tasks are included in each service? (Cleaning checklist)
    • Can I put my service on hold?
    • What are the Add-Ons you offer?
    • Do you clean windows?
    • Do you clean or handle collectibles?
    • Excluded Services
    • Terms of Service
  • THE CLEANER
    • How are the cleaners vetted?
    • Will you send a different cleaner every time I book a service?
    • If the cleaner is sick, can I have a replacement?
    • What if the cleaner is runing late?
    • What if I dont like the cleaner?
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  1. Getting Started
  2. NEW CUSTOMER?

How do I prepare my house for the cleaning?

GET READY FOR YOUR CLEANING VISIT!

While we never like to give pre-cleaning chores to our customers, there are things people can do to prepare for a great cleaning experience.

Those things include:

Decluttering and organizing: In order for us to perform our job properly, your home should be uncluttered when we arrive. This means clothes, toys and general items should be out of the way and off of the floors. If you are unable to remove clutter beforehand, please let us know so we can add additional time (this normally adds extra cost to the cleaning) to do some picking up prior to cleaning.

Get dishes out of the sink: While we’re one of the few cleaning companies that rinse and put dishes into the dishwasher, it can be a very time-consuming process that takes attention away from other home areas. Having the dishes done allows us to pay more attention to things like blinds and baseboards.

Provide cleaning materials: Please let the cleaning materials in a visible place of the house in every visit.

Secure pets: Make sure pets are safely put away and out of harm’s way. It keeps pets from getting out if we leave the door open for too long.

Store valuables, important documents and medications: Please put all jewelry, valuables, medications and important documents in drawers or cabinets so they are easy to find after your cleaning visit.

Communicate special needs or instructions: Always let us know ahead of time if there are any special considerations we’ll need to keep in mind while cleaning. The sooner ahead of time we know, the better we can prepare.

Provide cleaning materials: Please let the cleaning materials in a visible place of the house in every visit.

All these things help the cleaning go smoothly and allow us to deliver the best results possible.

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Last updated 2 months ago