Help Center
  • đź‘‹Hi there! Welcome to our Customer Support Center
  • Getting Started
    • NEW CUSTOMER?
      • How to decide which service to purchase for my home?
      • Can I have a trial session?
      • How do I book a cleaning?
      • What happens after I book my cleaning?
      • How does the Customer Dashboard works?
      • How do I prepare my house for the cleaning?
      • Do I have to be present for the first visit?
      • Is your service guaranteed?
      • Do I need to provides the cleaning products, tools and supplies?
      • đźš«Excluded Services
  • 📆SCHEDULING
    • Appointment reminders by email
    • What is the appointment window arrival time for the cleaner?
    • Can I cancel or reschedule my service?
    • What if it's TB Cleaning who reschedules on me last-minute? Do I get compensated?
    • Appointment Restrictions
  • PRICING
    • How are prices determined?
    • Skipping cleaning from Weekly to Biweekly or Monthly
    • Custom pricing for homes with a different scope of work.
    • Do you offer discounts?
  • â›”CANCELATION POLICIES
    • How schedule changes are handled?
    • When the Late Cancellation fee applies?
    • What if I need to go on holidays?
    • What if I accidentally leave the door locked and my cleaning team comes?
    • What if I want to cancel our regular cleaning arrangement?
    • Credit card fee for declined payments
  • đź’łBILLING
    • What are the payment options available?
    • When is my payment processed?
    • How do I update my credit/debit card?
    • How can I get a statement of my account and payments I’ve made?
    • Coupons
  • 🏡YOUR HOUSE
    • How will you access my home?
    • How do we handle clutter?
    • Are your cleaning teams pet friendly?
    • What cleaning supplies the cleaner needs? (Basic List)
    • What brands of eco-friendly products do you recommend?
    • Safety & Confidentiality
    • What does your insurance cover?
  • đź§ąOUR SERVICES
    • What’s the difference between deep cleaning and a regular cleaning?
    • How long does a cleaning take?
    • What tasks are included in each service? (Cleaning checklist)
    • Can I put my service on hold?
    • What are the Add-Ons you offer?
    • Do you clean windows?
    • Do you clean or handle collectibles?
    • Excluded Services
    • Terms of Service
  • THE CLEANER
    • How are the cleaners vetted?
    • Will you send a different cleaner every time I book a service?
    • If the cleaner is sick, can I have a replacement?
    • What if the cleaner is runing late?
    • What if I dont like the cleaner?
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PRICING

PreviousAppointment RestrictionsNextHow are prices determined?

Last updated 2 months ago

The easiest way to find the right price would be with TB Cleaning’s .

This tool will allow adding rooms, sqm, and needed services. This makes it easy to get a feel for how much cleaning will cost and things that can be done.

While this tool does a great job giving pricing, it can be easy to get overwhelmed playing with complex estimator tools like this. If that’s the case, always call or email us with any questions. We’ll be able to provide a more exact quote over the phone or help get the price down by removing rooms or looking for available coupons.

On that note, we do offer coupons from time to time. Typically during our slow season, June through August, or mid-week coupons for days like Wednesday when fewer people need cleanings. If you’re someone who doesn’t mind getting a cleaning on a Wednesday, let us know you’re flexible, and we’ll see if there are any discounts available.

Note: Select the most accurate sqm size. If the amount of sqm, bedrooms, or bathrooms isn’t accurate, we reserve the right to update them to resemble the home’s actual size more closely. Making this change may result in a price change.

Don’t be afraid to call with any questions about pricing, cleaning services, or questions regarding the use of our online booking form. As always, we’re here to help!

online booking tool