Help Center
  • 👋Hi there! Welcome to our Customer Support Center
  • Getting Started
    • NEW CUSTOMER?
      • How to decide which service to purchase for my home?
      • Can I have a trial session?
      • How do I book a cleaning?
      • What happens after I book my cleaning?
      • How does the Customer Dashboard works?
      • How do I prepare my house for the cleaning?
      • Do I have to be present for the first visit?
      • Is your service guaranteed?
      • Do I need to provides the cleaning products, tools and supplies?
      • 🚫Excluded Services
  • 📆SCHEDULING
    • Appointment reminders by email
    • What is the appointment window arrival time for the cleaner?
    • Can I cancel or reschedule my service?
    • What if it's TB Cleaning who reschedules on me last-minute? Do I get compensated?
    • Appointment Restrictions
  • PRICING
    • How are prices determined?
    • Skipping cleaning from Weekly to Biweekly or Monthly
    • Custom pricing for homes with a different scope of work.
    • Do you offer discounts?
  • ⛔CANCELATION POLICIES
    • How schedule changes are handled?
    • When the Late Cancellation fee applies?
    • What if I need to go on holidays?
    • What if I accidentally leave the door locked and my cleaning team comes?
    • What if I want to cancel our regular cleaning arrangement?
    • Credit card fee for declined payments
  • 💳BILLING
    • What are the payment options available?
    • When is my payment processed?
    • How do I update my credit/debit card?
    • How can I get a statement of my account and payments I’ve made?
    • Coupons
  • 🏡YOUR HOUSE
    • How will you access my home?
    • How do we handle clutter?
    • Are your cleaning teams pet friendly?
    • What cleaning supplies the cleaner needs? (Basic List)
    • What brands of eco-friendly products do you recommend?
    • Safety & Confidentiality
    • What does your insurance cover?
  • 🧹OUR SERVICES
    • What’s the difference between deep cleaning and a regular cleaning?
    • How long does a cleaning take?
    • What tasks are included in each service? (Cleaning checklist)
    • Can I put my service on hold?
    • What are the Add-Ons you offer?
    • Do you clean windows?
    • Do you clean or handle collectibles?
    • Excluded Services
    • Terms of Service
  • THE CLEANER
    • How are the cleaners vetted?
    • Will you send a different cleaner every time I book a service?
    • If the cleaner is sick, can I have a replacement?
    • What if the cleaner is runing late?
    • What if I dont like the cleaner?
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  1. Getting Started
  2. NEW CUSTOMER?

How to decide which service to purchase for my home?

Thanks for considering TB Cleaning for your regular house cleaning. We believe our clients should have all the information in order to make an informed decision, so read below:

ONE TIME VISITS:

When to decide for Deep clean or Standard clean?

This decision should be made on 2 factors. House condition and budget:

  1. House condition: Homes that have not been cleaned for over 30 days or have extensive grime on surfaces, requiring hand washing throughout and significant scrubbing in the bathrooms, need a deep clean.

  2. Budget: If budget is a concern then, we recommend the Standard cleaning about half price which we focus on the essential areas (Kitchen and bathrooms), perfect when on a budget, but when you still need the job done professionally.

RECURRING VISITS:

When to decide for Recurring Service?

This decision should be made on 2 factors. Do you have the time to clean yourself and frequency.

  1. Do you have the time? If you rather work and make additional income or have time for family while we clean, then this makes sense. Most modern families in Zürich, tend to hire house cleaning services for lack of time.

  2. Budget: If your budget allows, most people uses our service biweekly (every other week). This is the ideal amount of service frequency for most people. It's not too often like weekly, but not to distant like the monthly.

WHAT'S INCLUDED ON EACH SERVICES?

Click this link to view the checklists of both services, so you can make a better decision.

WHAT'S THE PRICE ON EACH SERVICE?

Check our price by going to our website, pricing is determined by square meters.

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Last updated 2 months ago