Help Center
  • đź‘‹Hi there! Welcome to our Customer Support Center
  • Getting Started
    • NEW CUSTOMER?
      • How to decide which service to purchase for my home?
      • Can I have a trial session?
      • How do I book a cleaning?
      • What happens after I book my cleaning?
      • How does the Customer Dashboard works?
      • How do I prepare my house for the cleaning?
      • Do I have to be present for the first visit?
      • Is your service guaranteed?
      • Do I need to provides the cleaning products, tools and supplies?
      • đźš«Excluded Services
  • 📆SCHEDULING
    • Appointment reminders by email
    • What is the appointment window arrival time for the cleaner?
    • Can I cancel or reschedule my service?
    • What if it's TB Cleaning who reschedules on me last-minute? Do I get compensated?
    • Appointment Restrictions
  • PRICING
    • How are prices determined?
    • Skipping cleaning from Weekly to Biweekly or Monthly
    • Custom pricing for homes with a different scope of work.
    • Do you offer discounts?
  • â›”CANCELATION POLICIES
    • How schedule changes are handled?
    • When the Late Cancellation fee applies?
    • What if I need to go on holidays?
    • What if I accidentally leave the door locked and my cleaning team comes?
    • What if I want to cancel our regular cleaning arrangement?
    • Credit card fee for declined payments
  • đź’łBILLING
    • What are the payment options available?
    • When is my payment processed?
    • How do I update my credit/debit card?
    • How can I get a statement of my account and payments I’ve made?
    • Coupons
  • 🏡YOUR HOUSE
    • How will you access my home?
    • How do we handle clutter?
    • Are your cleaning teams pet friendly?
    • What cleaning supplies the cleaner needs? (Basic List)
    • What brands of eco-friendly products do you recommend?
    • Safety & Confidentiality
    • What does your insurance cover?
  • đź§ąOUR SERVICES
    • What’s the difference between deep cleaning and a regular cleaning?
    • How long does a cleaning take?
    • What tasks are included in each service? (Cleaning checklist)
    • Can I put my service on hold?
    • What are the Add-Ons you offer?
    • Do you clean windows?
    • Do you clean or handle collectibles?
    • Excluded Services
    • Terms of Service
  • THE CLEANER
    • How are the cleaners vetted?
    • Will you send a different cleaner every time I book a service?
    • If the cleaner is sick, can I have a replacement?
    • What if the cleaner is runing late?
    • What if I dont like the cleaner?
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  1. OUR SERVICES

How long does a cleaning take?

The time needed for a home cleaning can vary based on many factors.

Factors that affect the time cleaning may take include:

  • The condition and size of the home: For example, has the home been cleaned in the last few months, or maybe it’s been years since it was professionally cleaned? If it hasn’t been professionally cleaned recently, has the home been kept up in between cleanings? All these things play into the amount of elbow grease and time required to clean and can add or subtract away from the total time needed.

  • Any extras requested with the cleaning: We offer additional services like deep cleaning, baseboards, inside the oven, and wet wiping of the blinds. All these services add additional time depending on what’s being requested.

  • Which team is assigned to the home cleaning: It’s no surprise our home cleaners are human; some cleaners clean faster than others. We use flat rate pricing on all our cleanings. This intentional practice allows our cleaning teams to take their time and focus on the cleaning done well without being rushed.

All homes are unique, and all cleaners work at different speeds. Spending more time in a home doesn’t always lead to better results. For this reason, we don’t charge by the hour for our services. The best results come from focusing on completing a list of cleaning tasks and completing them well.

That said, we expect a standard cleaning for most homes takes between 2-3 hours for a one-person team.

While we expect most homes to fall into this time frame, not all will, which should be expected.

If a more accurate timeline is needed for planning purposes, we’re always happy to provide a possible time range over the phone or by email. Feel free to call or email us anytime. We’re always glad to help!

NOTE: We’ve learned it’s impossible to guarantee an exact time since all homes are different and all cleaner(s) work at different speeds.

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Last updated 2 months ago

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