Help Center
  • πŸ‘‹Hi there! Welcome to our Customer Support Center
  • Getting Started
    • NEW CUSTOMER?
      • How to decide which service to purchase for my home?
      • Can I have a trial session?
      • How do I book a cleaning?
      • What happens after I book my cleaning?
      • How does the Customer Dashboard works?
      • How do I prepare my house for the cleaning?
      • Do I have to be present for the first visit?
      • Is your service guaranteed?
      • Do I need to provides the cleaning products, tools and supplies?
      • 🚫Excluded Services
  • πŸ“†SCHEDULING
    • Appointment reminders by email
    • What is the appointment window arrival time for the cleaner?
    • Can I cancel or reschedule my service?
    • What if it's TB Cleaning who reschedules on me last-minute? Do I get compensated?
    • Appointment Restrictions
  • PRICING
    • How are prices determined?
    • Skipping cleaning from Weekly to Biweekly or Monthly
    • Custom pricing for homes with a different scope of work.
    • Do you offer discounts?
  • β›”CANCELATION POLICIES
    • How schedule changes are handled?
    • When the Late Cancellation fee applies?
    • What if I need to go on holidays?
    • What if I accidentally leave the door locked and my cleaning team comes?
    • What if I want to cancel our regular cleaning arrangement?
    • Credit card fee for declined payments
  • πŸ’³BILLING
    • What are the payment options available?
    • When is my payment processed?
    • How do I update my credit/debit card?
    • How can I get a statement of my account and payments I’ve made?
    • Coupons
  • 🏑YOUR HOUSE
    • How will you access my home?
    • How do we handle clutter?
    • Are your cleaning teams pet friendly?
    • What cleaning supplies the cleaner needs? (Basic List)
    • What brands of eco-friendly products do you recommend?
    • Safety & Confidentiality
    • What does your insurance cover?
  • 🧹OUR SERVICES
    • What’s the difference between deep cleaning and a regular cleaning?
    • How long does a cleaning take?
    • What tasks are included in each service? (Cleaning checklist)
    • Can I put my service on hold?
    • What are the Add-Ons you offer?
    • Do you clean windows?
    • Do you clean or handle collectibles?
    • Excluded Services
    • Terms of Service
  • THE CLEANER
    • How are the cleaners vetted?
    • Will you send a different cleaner every time I book a service?
    • If the cleaner is sick, can I have a replacement?
    • What if the cleaner is runing late?
    • What if I dont like the cleaner?
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  1. OUR SERVICES

Do you clean windows?

Yes, but we have some recommendations:

Note: Our core and expertise is home cleaning, and windows are, of course, part of the house, but we can clean the following:

  • We just clean inside windows (and outside if is easy to access.)

  • Normal height windows 2 mts inside or outside no higher than 2.5 mts.

  • If higher than 2 mts, please provide us with a stool or ladder. You know your home better than us, and will know what's required for us to reach there.

What do we use to clean windows?

We use squeegee, sponges, and microfiber rags.

How much do we charge for window cleaning?

Contact our sales and customer service number to know pricing.

When are we NOT a good fit for your windows job?

A Window Cleaning Professional company will be best for you in the following situations:

  • Your windows are 3 mts. or higher.

  • You live in an apartment and need outside windows that can't be reached easily.

  • Access to the windows is difficult and dangerous to a regular cleaner.

  • A big ladder is required or special tools to reach higher.

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Last updated 2 months ago

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