When is my payment processed?

Payment will be put on hold the day before the service and processed the same day of the service.

We put the total amount for the service on hold the business day before service. While this isn’t a charge and the money doesn’t leave the account, some banks will show this transaction as a charge.

Since so much can change on the day of the service, like adding tips or additional services which may affect the final price of the cleaning, we only fully charge cards after the cleaning service is completed.

That said, putting a hold on the account the business day before the service is an integral part of ensuring all the billing information is correct, and we can pay our cleaners.