When the Late Cancellation fee applies?

To serve you better and keep the best cleaning technicians staffed in your homes, we need to guarantee that our employees have a full schedule, and last-minute cancellations and lockouts prevent us from reaching that goal. Therefore, after much consideration, we have updated our policy to guarantee our cancelled spot does not go unsold.

• Less than 8 days notice, day of service, or lockout: 100% of the full-service rate will be charged

• Between 28 days-8 days from the start of the appointment: CHF20.00

• More than 28 days from the start of the appointment—no charge

Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.

While cancellation fees are charged, we also offer options for rescheduling without penalty if done within a specific time frame: You can reschedule for a different day of the same week free of charge.